Business Process Automation - What is it?

Imagine that your employees are more focused on servicing customers and building stronger relationships, and their time-consuming repetitive tasks are completed automatically without much effort from them. Sounds amazing, doesn’t it?

Business Process Automation - Why do you need it?

Businesses that don’t look to leverage automation now risk losing their competitive edge. According to a prediction by Gartner, there will be a 25% drop in customer retention in 2019 for application outsourcing providers who fail to make use of automation to guarantee 5% to 10% annual savings.